Frequently Asked Questions

Tickets are available online through the Theatre Royal Sydney website. Simply click the Book Ticket button on your chosen event and you will be able to purchase your tickets directly.

Alternatively, you can visit us at the Box Office at 108 King St, Sydney. Our Box Office opening hours and further details are available here.

Due to the architecture of the Venue, some seats have a better view of the stage than others. A restricted view seat means that at some points during the performance you may not see the action on stage, or that perhaps a section of the set is out of view. These seats are priced accordingly. Please note, where a seat may be deemed "restricted view" for one production, it might be a perfect seat for another due to the nature of the performance, the set etc.

You can see our seating map by clicking here. Please note this map is a guide only and seating configuration may change at any time prior to your event.

Yes. Afterpay is exclusively available for online sales through Theatre Royal Sydney's website. It allows you to shop now and pay off your purchase in four installments over six weeks. You'll pay your first installment at the time of purchase, and the remainder every two weeks. To book your tickets using Afterpay, please select the option on the checkout page when making a booking.

Please do not put your credit card number through again as you may be charged twice. Although in most cases you will receive your Confirmation Email instantly, sometimes it may take a few minutes for it to arrive in your mailbox. Please also check your junk or spam folders to see if it has landed here instead of your Inbox. If you require any further assistance, please contact us and we will gladly assist.

When you select Email as your delivery method, an email will be sent to you with a link to "View Tickets". When you click this link your QR code tickets will be displayed and you can use these for scanning and entry. This option also allows you to save your tickets to your digital wallet on your mobile device.

Theatre Royal Sydney encourages the use of paperless entry as part of our commitment to environmental sustainability.

When you select Print at home as your delivery method, an email with a PDF of your tickets will be sent to you. This option is recommended to those who wish to print their PDF tickets for entry to the Venue.

A handling fee of $9.25 is applicable per transaction when booking online or over the phone.

When you buy your tickets through the Theatre Royal Sydney website, you will receive a Confirmation Email soon after purchase. Your tickets will be sent via a separate email, regardless of the delivery method chosen. If you have received your Confirmation Email but not your email containing your tickets, this could be because tickets are being held back from delivery until a date closer to the performance date. Please check your Confirmation Email for further details regarding expected date tickets will be sent through.

If you are still having issues locating your tickets, please contact our Box Office here.

We understand circumstances change and your chosen performance date or time may no longer suit. For certain shows, tickets may be exchanged for different performances of the originally purchased production.

Exchanges must be made no later than 48 hours prior to the start of the originally ticketed performance and may not be made for the same performance. Exchanges cannot result in fewer tickets or seats in a lesser price category than originally purchased. A $10 per ticket fee applies up to a maximum of $30 per exchange transaction. All exchanges are subject to availability.

To arrange an exchange, please contact our box office here.

Some performances may offer a concession discount. These may be available to holders of a (government issued) Australian Seniors Card, Pensioner Concession Card (excluding Health Card Cards), Veterans Affairs Card, Carers or Companion Card or Current Full Time Student Card. To check if your selected performance offers a concession discount and if you are eligible, please visit the ticketing details section on the relevant events page. Patrons who purchase a Concession ticket will need to present their concession cards as required at the Venue.

Some performances may offer a discount for group bookings. To check if your selected performance offers a discount or to make a group booking, please visit our Groups page.

Our Box Office team will gladly assist you. The Box Office is located on Level 6, via the 108 King Street, Sydney entrance or 25 Martin Place retail precinct. 

For all shows at Theatre Royal Sydney, the authorised ticket sellers are Theatre Royal Sydney website.

Certain productions may also partner with TodayTix and/or TIX.

Customers are encouraged to avoid buying tickets through unauthorised third-party websites that sell secondary tickets, as there is no guarantee the tickets will be valid for entry at the Venue. Entry to an event may be refused if the authenticity or validity of a ticket is questionable due to being purchased via an unauthorised sales channel.

Yes! Gift vouchers can be purchased for any value and can be used towards the cost of tickets for any show or performance. 

For further information and how to buy, please click here.

All foyers within the Venue are wheelchair accessible including the merchandise stand, the box office, cloakroom and bars.

Theatre Royal Sydney offers accessible seating in Row N of the Circle. This seating is available to patrons who may be wheelchair or mobility aid users, those with low mobility or struggle with stairs, and their companions. Patrons can elect to transfer into a seat or remain in their wheelchair. Please contact our box office with any questions about how to book these seats.

Please visit our Accessibility page for further details about accessibility.

Theatre Royal Sydney is an Affiliate of the NSW Companion Card program. Companion Cardholders are eligible to a complimentary companion ticket to all performances.

The easiest way to make a booking with a Companion Card is to contact our Box Office team here.

A hearing induction loop is available within the Auditorium and provides coverage to all seats in the Venue.

To connect to the hearing loop with an analogue hearing aid, please switch your hearing aid to the telecoil ‘T-Mode,’ or ‘T’ as indicated on the aid. To connect to the hearing loop with a digital hearing aid, please ensure your system has a ‘T’ switch position or ‘T’ program accessible by a program button or remote control. 

Some digital hearing aids with Bluetooth connection may require an additional personal device to connect to our loop. Please consult your audiologist for assistance.

Guide, hearing and service assistance animals are permitted inside the Venue as defined under the Companion Animals Act 1998 (NSW). To ensure appropriate seating is allocated please contact us when booking.

If you use a mobility aid, we recommend our accessible seating in Row N of the Circle.

If you have limited mobility but can manage some stairs, seating which may be suitable include rows R, S and T of the Stalls and rows L and M of the Circle. You must walk up or down a minimum of seven stairs to access Rows R, S and T. To access all other seats in the Stalls - Rows AA to Q, you must walk up or down a minimum of fourteen stairs.

If you have difficulty walking up stairs or long distances, please advise staff and they will arrange for assistance from our front of house team, including the use of one of our wheelchairs if required. Our front of house staff are easily identifiable in Theatre Royal uniforms - navy blue pants and a white shirt.

Should you wish to discuss your options with the team please do not hesitate to contact our box office.

The main access to the Venue is via 108 King Street, Sydney or alternatively through the 25 Martin Place Retail Precinct. Further information including Public Transport options are available here.

Yes, there are a number of parking stations close to the Venue, including within 25 Martin Place. Further details on Parking options are available here.

Yes, our Cloakroom is located next to our Box Office on Level 6. 

Please see our full Conditions of Entry for further details.

Yes, our bars will be open prior to each performance and during interval. There will be a selection of light snacks, gelato and beverage options available throughout the Venue. Please note, Theatre Royal Sydney is a cashless venue and we don't accept cash payments. There is no surcharge for paying by credit or debit card.

There are numerous restaurants open within the vicinity of Theatre Royal Sydney, including within the new 25 Martin Place precinct. To learn more about Nearby Dining and pre-theatre menus, click here.

The 25 Martin Place Food Court is open 7AM-3PM Monday to Friday with restaurants open throughout the evening. For more information on 25 Martin Place, click here.

No external food or drink items are permitted within the venue.

There is no official dress code for Theatre Royal Sydney. Most people will dress smart casual; however some guests may choose to use the event as an opportunity to dress up. We want you to enjoy your experience and be comfortable. We just kindly ask you wear appropriate clothing and footwear at all times. 

We encourage you to arrive at least thirty minutes prior to your performance so you can enjoy the bars, check out the merchandise options and maybe even take a selfie in our magnificent foyer as you soak up the pre-show atmosphere.

If you are late to the performance, our Front of House team will gladly look after you. They may require you to watch the performance on the screens or sit in alternate seats prior to admitting you into the auditorium at the next suitable point. The latecomer policies will differ for each performance.

We welcome people of all ages to the Theatre Royal Sydney. Each show will have different age recommendations and content advice that will help guide your decision as to whether it is a suitable performance for your child to attend.

If your child has not yet turned two, they will generally be admitted into the event at no cost and will require to be seated on an accompanying adult's lap. Some events do require children under the age of two to be admitted with a ticket. In these circumstances, this information will be available in the 'Event and Ticketing Details' section of the relevant event on our website.

When bringing children to the Theatre Royal Sydney, please consider the interest and enjoyment of everyone attending. Regardless of age, any person interrupting the enjoyment of others may be asked to leave the Venue.

All persons under 15 must be accompanied by an adult whilst at the Venue. This includes all bar areas and dining rooms where alcohol is served. Proof of age may be required by the Venue.

For all queries relating to the Venue's COVID Safe information, please visit here.

Creating a safe and healthy environment for our patrons, staff and performers is our priority. Please visit here for more information.