Frequently Asked Questions
Due to the current lockdown in Sydney the premiere season of Jagged Little Pill the Musical has been postponed. The producers are working to organising new dates that will be announced soon. For more details please click here.
If you have already purchased tickets, you do not need to do anything – we will contact you with new dates once they are confirmed and your tickets will remain valid.
If you would like to purchase tickets, please sign up to our mailing list to stay in the loop about all show announcements and be the first to know when Jagged Little Pill tickets go back on sale!
Tickets are available online through the Theatre Royal Sydney website. Simply click the Book Ticket button on your chosen event and you will be able to purchase your tickets directly.
Alternatively, you can visit us at the Box Office at 108 King St, Sydney. Our Box Office opening hours and further details are available here.
Due to the architecture of the Venue, some seats have a better view of the stage than others. A restricted view seat means that at some points during the performance you may not see the action on stage, or that perhaps a section of the set is out of view. These seats are priced accordingly. Please note, where a seat may be deemed "restricted view" for one production, it might be a perfect seat for another due to the nature of the performance, the set etc.
Yes. Afterpay is exclusively available for online sales through the Theatre Royal Sydney website. It allows you to shop now and pay off your purchase in four installments over six weeks. You'll pay your first installment at the time of purchase, and the remainder every two weeks. To book your tickets using Afterpay, click here.
Please do not put your credit card number through again as you may be charged twice. Although in most cases you will receive your Confirmation Email instantly, sometimes it may take a few minutes for it to arrive in your mailbox. Please also check your junk or spam folders to see if it has landed here instead of your Inbox. If you require any further assistance, please contact us and we will gladly assist.
When you select Email as your delivery method, an email will be sent to you with a link to "View Tickets". When you click this link your QR code tickets will be displayed and you can use these for scanning and entry. This option also allows you to save your tickets to your digital wallet on your mobile device.
Theatre Royal Sydney encourages the use of paperless entry as part of our commitment to environmental sustainability.
When you select Print at home as your delivery method, an email with a PDF of your tickets will be sent to you. This option is recommended to those who wish to print their PDF tickets for entry to the Venue.
When you buy your tickets through the Theatre Royal Sydney website, you will receive a Confirmation Email soon after purchase. Your tickets will be sent via a separate email, regardless of the delivery method chosen. If you have received your Confirmation Email but not your email containing your tickets, this could be because tickets are being held back from delivery until a date closer to the performance date. Please check your Confirmation Email for further details regarding expected date tickets will be sent through.
We understand circumstances change and your chosen performance date or time may no longer suit. For certain shows, tickets may be exchanged for different performances of the originally purchased production.
Exchanges must be made no later than 48 hours prior to the start of the originally ticketed performance and may not be made for the same performance. Exchanges cannot result in fewer tickets or seats in a lesser price category than originally purchased. A $10 per ticket fee applies up to a maximum of $30 per exchange transaction. All exchanges are subject to availability.
To arrange an exchange, please contact our box office here.
Some performances may offer a discount for group bookings. To check if your selected performance offers a discount or to make a group booking, please visit the relevant Events page.
Our Box Office team will gladly assist you. The Box Office is located on Level 6, via the 108 King Street, Sydney entrance or 25 Martin Place retail precinct.
For all shows at the Theatre Royal Sydney, the only authorised ticket sellers are the Theatre Royal Sydney website and our partner ticketing agent, Ticketek.
Customers are encouraged to avoid buying tickets through unauthorised third-party websites that sell secondary tickets, as there is no guarantee the tickets will be valid for entry at the Venue. Entry to an event may be refused if the authenticity or validity of a ticket is questionable due to being purchased via an unauthorised sales channel.
All foyers within the Venue are wheelchair accessible including the merchandise stand, the box office, cloakroom and bars. Designated wheelchair seating is available on Level 7, in Row N of the Circle. Please visit our Accessibility page to purchase wheelchair accessible seats (subject to availability) and for further details about accessibility.
Theatre Royal Sydney is an Affiliate of the NSW Companion Card program. Companion Cardholders are eligible to a complimentary companion ticket to all performances.
A hearing induction loop is available throughout the Auditorium.
Guide, hearing and service assistance animals are permitted inside the Venue as defined under the Companion Animals Act 1998 (NSW).
Some rows with easier access and less stairs include Rows R, S and T of the Stalls and Rows L and M of the Circle.
The main access to the Venue is via 108 King Street, Sydney or alternatively through the 25 Martin Place Retail Precinct. Further information including Public Transport options are available here.
Yes, there are a number of parking stations close to the Venue, including within 25 Martin Place. Further details on Parking options are available here.
Yes, we offer a complimentary cloakroom service that is accessible from the King St entrance however we do encourage all patrons to travel light and leave oversized items at home.
Items such as umbrellas, prams, helmets, tripods, luggage, and any oversized bags must be cloaked to avoid trip hazards or disruption in the auditorium. The cloakroom is only open for the duration of a performance and you may be asked by staff to show your ticket in order to access the cloakroom services.
Please see our full Conditions of Entry for further details.
Yes, our bars will be open prior to each performance and during interval. There will be a selection of food and beverage options available throughout the Venue.
There is no official dress code for Theatre Royal Sydney. Most people will dress smart casual; however some guests may choose to use the event as an opportunity to dress up. We want you to enjoy your experience and be comfortable. We just kindly ask you wear appropriate clothing and footwear at all times.
We encourage you to arrive at least thirty minutes prior to your performance so you can enjoy the bars, check out the merchandise options and maybe even take a selfie in our magnificent foyer as you soak up the pre-show atmosphere.
If you are late to the performance, our Front of House team will gladly look after you. They may require you to watch the performance on the screens or sit in alternate seats prior to admitting you into the auditorium at the next suitable point. The latecomer policies will differ for each performance.
We welcome people of all ages to the Theatre Royal Sydney. Each show will have different age recommendations and content advice that will help guide your decision as to whether it is a suitable performance for your child to attend.
If your child has not yet turned two, they will generally be admitted into the event at no cost and will require to be seated on an accompanying adult's lap. Some events do require children under the age of two to be admitted with a ticket. In these circumstances, this information will be available on the Events page on our website.
When bringing children to the Theatre Royal Sydney, please consider the interest and enjoyment of everyone attending. Regardless of age, any person interrupting the enjoyment of others may be asked to leave the Venue.
We kindly request all people under the age 15 are accompanied by an adult whilst at the Venue.